Terms of Service

Mitchell Hardware Supply ("we," "us," or "our") provides the Mitchell Hardware Supply online store, website, and all associated services (the "Services") to you, the customer. These Terms of Service ("Terms") outline your rights and responsibilities when using our Services. Please read them carefully.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

General Terms

By using the Services, you represent that you are at least the age of majority in your state of residence and have the capacity to enter a binding agreement. You are responsible for maintaining the security of your account and for all activities that occur under your account. You may not transfer or assign your account to anyone else.

Products and Orders

We strive to display our products accurately. However, colors and appearances may vary due to your monitor or device settings. All product descriptions are subject to change without notice. We reserve the right to limit the quantity of any product and to discontinue any product at any time.

When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion. Your order is only confirmed once we send you a confirmation email. We reserve the right to cancel orders if a product is out of stock, if there is a pricing error, or for other reasons.

Order Cancellation: You may cancel your order for a full refund within 24 hours of placing it, provided the order has not yet been processed or shipped. After this period, or once an order has been processed, it cannot be canceled and must be handled according to our Return Policy.

Pricing and Billing

Prices are subject to change without notice. The price at the time you place your order is the price you will be charged, as confirmed in your order confirmation email. Posted prices do not include applicable taxes or shipping charges, which will be added at checkout.

You agree to provide current, complete, and accurate payment information. We reserve the right to refuse any order you place with us.

Shipping and Delivery

We currently ship to the contiguous United States. Processing times are 1–5 business days, and standard delivery takes an estimated 6–10 business days. Shipping is free on all orders. For complete details, please refer to our Shipping Policy.

Intellectual Property

The content on our Services, including text, graphics, logos, images, and software, is the property of Mitchell Hardware Supply or its suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our Services without our express written permission.

Third-Party Links and Services

Our Services may contain links to third-party websites. We are not responsible for the content or practices of these sites. Accessing third-party links is at your own risk.

User Feedback

If you submit ideas, reviews, or feedback to us, you grant us a perpetual, royalty-free license to use, modify, and display that feedback for any purpose. You represent that you own or have the rights to any feedback you submit.

Prohibited Uses

You may use our Services only for lawful purposes. You agree not to:

  • Use the Services for any fraudulent or malicious activity.
  • Violate any laws or regulations.
  • Infringe on any intellectual property rights.
  • Harass, abuse, or harm any other person.
  • Attempt to gain unauthorized access to our systems.
  • Use automated systems (e.g., bots) to access the Services.

Disclaimer of Warranties and Limitation of Liability

Our Services and products are provided "as is" and "as available" without any warranties of any kind. We do not guarantee that our Services will be uninterrupted or error-free.

To the fullest extent permitted by law, Mitchell Hardware Supply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, resulting from your use of our Services.

Indemnification

You agree to indemnify and hold harmless Mitchell Hardware Supply and its affiliates from any claims, losses, or damages arising from your use of the Services or your violation of these Terms.

Governing Law

These Terms shall be governed by the laws of the State of Illinois, without regard to its conflict of law principles. Any legal action shall be brought in the state or federal courts located in Cook County, Illinois.

Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Services after changes are posted constitutes your acceptance of the new Terms.

Contact Us
If you have any questions about these Terms, please contact us:

Store Name: Mitchell Hardware Supply
Phone Number: 773-847-6281
Email: info@mitchellhardwaresupply.com
Physical Address: 2141 W Cermak Rd, Chicago, IL 60608, USA
Business Hours: Monday–Friday 8:30 AM – 6:00 PM; Saturday 9:00 AM – 5:00 PM; Sunday 10:00 AM – 4:00 PM