Shipping Policy

Mitchell Hardware Supply ("we," "us," or "our") is committed to providing a clear and reliable shopping experience. This Shipping Policy outlines the procedures for order processing, shipping, and delivery for purchases made through our website. By placing an order, you agree to the terms below.

Order Processing & Handling

Once your order is confirmed, our team will begin processing it within our standard handling period of 1–5 business days. This timeframe allows us to carefully prepare your items for shipment.

• Order Cut-off: Orders placed before 3:00 PM Central Time (CT) on a business day will typically enter the processing queue the same day.
• Business Days: Processing occurs Monday–Friday, excluding major U.S. holidays.

Order Cancellation Policy

We understand that plans can change. To provide flexibility while managing our logistics efficiently, we offer the following cancellation terms:

• Within 24 Hours of Purchase: You may cancel your order for a full refund at no cost. To request a cancellation, please contact us immediately via email at info@mitchellhardwaresupply.com with your order number and the subject line "Cancellation Request."
• After 24 Hours: Cancellation requests received more than 24 hours after purchase may not be possible if the order has already entered processing or shipment. In such cases, the order will be handled according to our Return Policy. We recommend reviewing our return terms for eligible items.

Delivery Time

After your order has shipped, the estimated delivery time within the contiguous United States is 6–10 business days. The actual delivery date may vary based on your location and the carrier's schedule.

Shipping Details & Tracking

Shipping Confirmation: You will receive a shipping confirmation email with a tracking number once your order is dispatched. Please allow 24–48 hours for tracking information to become active.

Shipping Carriers: We partner with reputable carriers to ensure safe delivery, including UPS, FedEx, and USPS.

Address Responsibility: Please ensure your shipping address is complete and correct. We are not responsible for delays or losses resulting from incorrect addresses provided at checkout.

Lost, Damaged, or Incorrect Items

Please inspect your package upon arrival. If you receive a damaged, incorrect, or lost item, contact us within 5 business days at info@mitchellhardwaresupply.com. Include your order number, tracking number, and photos of the issue (if applicable) so we can resolve it promptly through replacement or refund.

Disclaimer

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carrier disruptions, adverse weather, or other circumstances beyond our control.

Contact Us For any questions regarding this policy, please contact us:

Store Name: Mitchell Hardware Supply
Phone Number: 773-847-6281
Email: info@mitchellhardwaresupply.com
Physical Address: 2141 W Cermak Rd, Chicago, IL 60608, USA
Business Hours: Monday–Friday 8:30 AM – 6:00 PM; Saturday 9:00 AM – 5:00 PM; Sunday 10:00 AM – 4:00 PM