Privacy Policy

Mitchell Hardware Supply ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services to make a purchase or otherwise interact with us.

Please review this policy carefully. By accessing our website or using our services, you agree to the collection and use of information as described here. If you do not agree, please discontinue use of our website and services.

Information We Collect

We may collect information from you in several ways:

Information You Provide:

  • Contact details such as name, email address, mailing address, and phone number.
  • Payment information, including credit/debit card numbers and billing addresses, processed securely during checkout.
  • Account information if you create a profile, such as username and password.
  • Communications you send to us, such as customer service inquiries or product reviews.

Information Collected Automatically:

  • Device and usage data, including your IP address, browser type, operating system, and interaction patterns with our website.
  • Cookies and similar technologies that help us remember your preferences and understand how you navigate our site.

Information from Third Parties:

  • Business partners and service providers who assist with payment processing, advertising, and analytics may provide us with information about your interactions with our services.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and returns.
  • Manage your account and provide a personalized shopping experience.
  • Communicate with you about orders, promotions, and customer service matters.
  • Improve our website, products, and services through analysis and research.
  • Detect, prevent, and address fraud, security breaches, and technical issues.
  • Comply with legal obligations and enforce our policies.

How We Share Your Information

We do not sell your personal information. We may share data with:

  • Service Providers: Companies that perform services on our behalf, such as payment processing, shipping, and marketing support.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose information if required by law, to protect our rights, or to ensure the safety of our customers and others.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You may request a copy of the data we hold about you and ask for it to be corrected if inaccurate.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions.
  • Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing communication.
  • California Residents (CCPA/CPRA): You have the right to know, delete, and opt out of the sale or sharing of personal information. We do not sell personal information as defined by these laws.
  • EEA and UK Residents (GDPR): You may have additional rights, including objecting to processing, restricting use, and data portability. We process data based on contract fulfillment, legitimate interests, consent, or legal compliance.

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking Technologies

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, though disabling them may affect website functionality.

Data Security and Retention

We implement reasonable security measures to protect your information. However, no online transmission or storage system is completely secure. We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

Children’s Privacy

Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have questions about this policy, please reach out to us:

Store Name: Mitchell Hardware Supply
Phone Number: 773-847-6281
Email: info@mitchellhardwaresupply.com
Physical Address: 2141 W Cermak Rd, Chicago, IL 60608, USA
Business Hours: Monday–Friday 8:30 AM – 6:00 PM; Saturday 9:00 AM – 5:00 PM; Sunday 10:00 AM – 4:00 PM