Payment Policy

Mitchell Hardware Supply ("we," "us," or "our") is committed to providing a secure, transparent, and hassle-free checkout experience. This Payment Policy outlines the payment methods we accept, how we safeguard your financial information, and the terms governing all purchases made through our online store. By placing an order, you agree to the payment terms described below.

Accepted Payment Methods

We offer several convenient and secure options to complete your purchase. All payments must be made in US Dollars (USD).

We do not accept cash, personal or business checks, money orders, cryptocurrency, or any other payment methods not listed above.

Payment Security

Your security is our top priority. We employ industry-standard measures to protect your transactions and personal data:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit Secure Sockets Layer (SSL) technology.
• PCI DSS Compliance: Our payment processing partners adhere to the Payment Card Industry Data Security Standard (PCI DSS), ensuring rigorous handling of cardholder data.
• Secure Payment Gateway: Transactions are processed through trusted, certified payment gateways that use advanced fraud detection systems. We do not store your full credit card number, CVV, or other sensitive payment details on our servers.

Order Payment Process

• Full Payment Required: Full payment is due at the time of order placement. We do not offer partial payments, layaway, or deferred billing.
• Order Processing: Your order will be sent to our fulfillment team only after successful payment authorization. If payment fails, the order will not be processed, and you will be notified.
• Confirmation: Upon successful payment, you will receive an order confirmation email to the address provided. This email includes your order number, items ordered, and shipping details. Please retain this for your records. If you do not receive an email within 30 minutes, please check your spam folder or contact us.

Billing Information

• Billing Address: The billing address you provide must match the address on file with your card issuer or PayPal account. Accurate information helps prevent payment declines.
• Invoices: A digital receipt is emailed automatically with your order confirmation. For a formal invoice for business or tax purposes, please request one by contacting our support team.

Taxes and Fees

• Sales Tax: Applicable sales tax is calculated automatically based on your shipping address and added to your total at checkout. Rates are determined by local and state regulations.
• Additional Fees: We do not charge any extra processing, handling, or service fees. Shipping is free on all orders.

Payment Issues & Troubleshooting

If your payment is declined, please:

1. Double-check your card details (number, expiration date, CVV) and billing address.
2. Ensure you have sufficient funds or available credit.
3. Contact your bank or card issuer to check for security holds or restrictions.
4. Try an alternative accepted payment method. If problems persist, please email us at info@mitchellhardwaresupply.com for assistance.

Order Cancellation & Refunds

• Cancellation Requests: To cancel an order, contact us at info@mitchellhardwaresupply.com as soon as possible.
  • Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
  • Orders that have entered processing or have shipped cannot be canceled and must be handled under our Return Policy.
• Refunds:
  • Refunds for canceled or returned orders are issued to the original payment method.
  • Refund processing typically takes 10 business days after we confirm the cancellation or receipt of the return. Please allow additional time for the refund to appear on your statement, depending on your financial institution.
  • For complete details, please refer to our Refund & Return Policy.

Financing Options

We do not currently offer financing, installment plans, buy-now-pay-later services, or layaway programs. All orders must be paid in full at checkout.

Policy Updates

We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting to this page. We recommend reviewing this policy periodically. Your continued use of our Services constitutes acceptance of any updates.

Contact Us
For any questions regarding payments, please reach out to our customer service team:

Store Name: Mitchell Hardware Supply
Phone Number: 773-847-6281
Email: info@mitchellhardwaresupply.com
Physical Address: 2141 W Cermak Rd, Chicago, IL 60608, USA
Business Hours: Monday–Friday 8:30 AM – 6:00 PM; Saturday 9:00 AM – 5:00 PM; Sunday 10:00 AM – 4:00 PM